Title:  JIRA Service Admin

Area(s) of responsibility

Skill: JIRA Service Manager

Experience: 6 to 10 years

Location: Pune, Mumbai, Noida, Bangalore, Chennai, Hyderabad

Job Summary: We are seeking an experienced JIRA Service Manager to oversee and manage our JIRA Service Management platform. The ideal candidate will have a strong background in IT service management, excellent problem-solving skills, and the ability to lead a team effectively.

Key Responsibilities:

• Manage and Configure JIRA: Oversee the configuration and management of JIRA Service Management projects to meet organizational needs.
• Workflow Development: Develop and manage complex JIRA workflows, screen schemes, permission schemes, and notification schemes.
• Project Management: Create and manage project plans, including milestones, tasks, and dependencies.
• Performance Monitoring: Monitor project progress and performance, preparing status reports as needed.
• Team Collaboration: Ensure all team members have the required information and resources to perform their tasks effectively.
• Training and Support: Provide training and technical support to JIRA end users.
• Reporting: Create and manage complex reports and dashboards for the management team.
• Stakeholder Communication: Communicate with stakeholders to define project scope and objectives, ensuring technical feasibility.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 6 to 8 years of experience in IT service management, with a focus on JIRA Service Management.
• Skills:
  • Proficiency in JIRA Service Management and other Atlassian tools.
  • Strong understanding of ITIL processes and best practices.
  • Excellent communication and leadership skills.
  • Ability to manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills.

Preferred Certifications:

• ITIL Certification
• JIRA Administrator Certification