Country/Region:
IN
Requisition ID:
25054
Work Model:
Position Type:
Salary Range:
Location:
INDIA - NOIDA- BIRLASOFT OFFICE
Title: Manager-Cloud & Infra Engg
Description:
Area(s) of responsibility
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members
- Answer operations related queries from the internal customer/stakeholders.
- Identify delivery risks and determine mitigation plans
- Manage escalations
- Ability to handle pressure and a natural go getter
- Drive process performance to achieve and exceed SLA deliverables
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Should be able to handle client interaction
- Should have excellent problem solving capabilities and lateral thinking skills
- Maintain delivery dashboards with analysis
- Must have cross geographical team handling experience
- Must have EUC – Filed support, managed services experience
- Must have hands on experience in Managing IT Service Desk / EUC SLAs
- Must have experience working in an IT Helpdesk/IT Service Desk/EUC
- Applicants specifications Qualification:
- Must have 20+ years of experience in IT Service Desk / EUC filed support as a Team Lead
- Should have managed service desk operations in his/ her current rol
- Experience of working in an IT Contact Center/Service Desk support
- Understanding of the Business situation and capability to address issues
- Shows flexibility/ownership works under pressure situation
- Demonstrate excellent communication skills