Title:  Program Manager

Long Description

Job Description

Experience- 12-14 years

Mode - Hybrid

Location - Birlasoft Location

•    Project Initiation and Planning. 
•    Requirements gathering co-ordination
•    Work with customer on dependencies resolution
•    Work with vendors/incumbents for resolution of issues and risks
•    Creation and maintenance of Project Plan
•    Documentation covering planning, artefact’s, issue and risk register, reporting and technical documents  
•    Effective knowledge transfer to operations or RUN
•    Lead a team of onsite as well as offshore resources
•    Conversant with technology, especially ITSM, infrastructure and application management and monitoring
•    Sharp focus on the scope and timely delivery.
•    Identify risks and mitigation plans well in advance.
•    Report daily, weekly and monthly as per project requirements.
•    Deliver the project deliverables within budget and schedule
 
Skills:

•    Must have strong communication and organizational skills
•    Must be a certified Project Management Methodology (PMP/Prince2/Agile).
•    Knowledge of ITIL framework
•    Good functional/hands on knowledge on various ITSM/BSM tools
•    Experience in dealing with people, process and technology issues within the project.
•    Work with a team of diverse skill set and helping everyone work together for a common overall solution.
•    Ability to deal effectively with changes in the project scope.
•    Excellent verbal communication skills 
•    Excellent documentation skills for technical and process documentation
•    Ability to lead a team, work independently and report to senior program managers.
•    Must be able to take initiative in the interest of company and its customers.
•    Good communication/ good attitude, commitment and dedication.
 

Area(s) of responsibility