Country/Region:
IN
Requisition ID:
27723
Work Model:
Position Type:
Salary Range:
Location:
INDIA - NOIDA- BIRLASOFT OFFICE
Title: Project Lead-Cloud & Infra Engg
Description:
Area(s) of responsibility
JOB DESCRIPTION: EUC Support.
|
Role: |
- EUC Support. |
|
Level & Grade: |
-5A |
|
Location: |
- All |
|
Experience: |
-5-6 years |
|
Key Competencies |
- EUC Support. |
|
Shift: |
-24*7 |
Job Responsibilities:
- Proactively monitors MCI front-end components (Angular portal app; Web API app; Azure web job) using Dynatrace/Nimsoft tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
- Production L2 support – User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.
- Monitor Specialist – Monitors Dynatrace Azure Events. Initial research on any alert
- Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution.
- Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query MS SQL Server db).
- Executes automated and manual smoke tests following maintenance and outage recovery periods.
Minimum requirements (Education Qualification & Work Experience):
- 1+ years in an application monitoring/support related role
- 1+ years using Dynatrace and/or Nimsoft tools
- 1+ years MS SQL server
- 1+ years of combined experience working in Microsoft Azure Cloud PaaS, Agile, CI/CD, DevOps environments.