Title:  Project Lead-Cloud-O365, Teams & Sharepoint

Area(s) of responsibility

O365 Administrator and Remote Support – Job Description:

·         Manage and administer Microsoft 365 (O365) environments, including user provisioning, license management, and security configurations.

·         Provide remote technical support to end-users, resolving hardware and software issues promptly and effectively.

·         Design, implement, and manage the Exchange Online, TEAMS, OneDrive, SharePoint Online and other O365 resources environment, including mailbox configurations, distribution groups, and public folders.

·         Collaborate with other IT teams to ensure seamless integration with other Microsoft 365 services.

·         Monitor and address security incidents and compliance issues.

·         Assist users in resolving hardware and software issues related to desktops, laptops, printers, and peripherals.

·         Diagnose and resolve hardware and software problems.

·         Install, configure, and maintain desktop and laptop systems, including operating systems and software applications.

·         Create, modify, and deactivate user accounts in Active Directory.

·         Reset passwords and assist with account access issues.

·         Provide remote support for off-site users, troubleshooting O365 connectivity issues.

·         Document technical processes, procedures, and solutions for reference and knowledge sharing.