Country/Region:
IN
Requisition ID:
25685
Work Model:
Position Type:
Salary Range:
Location:
INDIA - NOIDA- BIRLASOFT OFFICE
Title: ServiceNow CMDB Developer
Description:
Area(s) of responsibility
SkillS: ServiecNow CMDB Developer
Experience: 6+ years
Location: Pune/ Mumbai/ Noida/ Bangalore/ Hyderabad
Requirements and Skills
- 5 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt.
- Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
- Experience defining, documenting, and implementing CI Data audits
- Experience managing CI data in a ServiceNow CMDB
- Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity
- Certified ServiceNow Admin (CSA)
- Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc.
- Documenting this information appropriately
- Clean-up and Refinement of different views for a CI in ServiceNow
- Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
- Defines and documents the processes and procedures for creating and maintaining CIs and CI data
- Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
- Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures.