Title: Sr Analyst-Cloud & Infra Operations

Description:

Area(s) of responsibility

Excellent verbal and written English communication skills preferably supporting US/UK based customers
Provide remote support with good technical troubleshooting skills
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Follow the ITIL process for logging tickets

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