Title:  Sr Project Lead-Cloud & Infra Engg

Area(s) of responsibility

ITSM Service Management Lead.

To be a ITIL 4 certified

Should have hands on experience in handling Incident, Problem, Change, Major Incident Management process

Should have experience in running BAU Operations

Knowledge in CMDB is added advantage

Knowledge in Service Now, any Industry live Monitoring tool is added advantage

Experience in handling Command Center is added advantage

Should have experience in handling Team and Customer facing Experience

Translating the KPIs into operational parameters and set up the overall engagement governance

Conducting a detailed due diligence on the scope of work and specific areas to be transitioned

Working out the interfaces, protocols for dependencies on other service providers

Support the design, development, delivery and management of communications.

Conduct impact analyses, assess change readiness and identify key stakeholders.

Provide input, document requirements and support the design and delivery of training programs.

Identify, analyze and prepare risk mitigation tactics

Support and engage senior leaders and stakeholders

Support organizational design and definition of roles and responsibilities

Support change management at the organizational level

Should have Excellent Communication