Title:  Sr Technical Lead-Enterprise Apps

Area(s) of responsibility

Skills & Experience
•    6+years’ experience in Salesforce Service cloud, and Salesforce platform (Force.com)
•    In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud.
•    Must have experience with Salesforce Classic to Lightning migration.
•    Good to have understanding on the CTI integration between Genesys and Salesforce.
•    Must have SFDC Certified Developer (Platform Developer I) and Salesforce Administrator Certified 
•    Strong LWC experience and APEX coding experience.
•    Advanced knowledge and experience of implementing Lightning Components 
•    Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Force.com Migration Tool)
•    Experience working in Visual Studio Code, GitLab for code repository
•    Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
•    Understanding of best practices for integration with Salesforce, and in-house systems
•    Strong knowledge & experience in using code repositories & code deployment tools 
•    Experience in working with AGILE and SCRUM

Personal Characteristics
•    Positive, collaborative, and solution-oriented attitude 
•    Self-driven high performer
•    Ability to review, debug and provide feedback on development work completed by others
•    Strong process-oriented approach to work and excellent attention to detail
•    Excellent written and verbal skills with people at all levels across the organization in English 
•    Solid verbal, written, presentation and interpersonal communication skills