Title:  Technical Lead-ServiceNow HRSD

Area(s) of responsibility

Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
Working with client stakeholders to document baseline, current state HR Service Delivery operations
Developing the points of value to deliver throughout the HR Service Transformation effort
Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
 

Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production

Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess

Forging strong relationships with both the clients and project teams that will contribute to your growth and development