Country/Region:
IN
Requisition ID:
29219
Work Model:
Position Type:
Salary Range:
Location:
INDIA - NOIDA- BIRLASOFT OFFICE
Title: Technical Lead-App Development
Description:
Area(s) of responsibility
Key Responsibilities
- Lead the design, development, and configuration of ServiceNow applications including ITSM, ITOM, HRSD, CSM, and custom applications.
- Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality ServiceNow applications.
- Develop and maintain catalog items, workflows, business rules, client scripts, UI policies, UI actions, and integrations.
- Implement and manage ServiceNow integrations using REST/SOAP, MID server, APIs, and third-party tools.
- Ensure compliance with ServiceNow best practices, coding standards, and platform governance.
- Lead upgrade and patch management activities, ensuring minimal disruption to business operations.
- Provide technical leadership and mentorship to junior developers and admins.
- Support troubleshooting, performance tuning, and root cause analysis of platform issues.
- Contribute to platform roadmap, innovation, and process automation opportunities.