Title: Technical Lead-Cloud & Infra Engg
Area(s) of responsibility
Microsoft Teams UCaaS
Job Summary: We are seeking an experienced Senior Expert in Microsoft Teams and UCaaS to lead our unified communications initiatives. The ideal candidate will have deep technical knowledge and a proven track record in deploying, managing, and optimizing Microsoft Teams and UCaaS solutions.
Key Responsibilities:
• Lead the design, implementation, and management of Microsoft Teams and UCaaS solutions.
• Experienced in TEAMS DR, Operator Connect & Calling Plan implementation.
• Experienced in transformation projects like Zooms to TEAMS, Cisco to TEAMS.
• Experienced in TEAMS Enterprise Voice Policy, Auto Attendant, Call Queue & E911 Configuration.
• Develop and execute migration strategies for transitioning to Microsoft Teams and UCaaS platforms.
• Configure and manage Teams policies, security settings, and governance.
• Integrate Microsoft Teams with other enterprise applications and systems.
• Provide advanced troubleshooting and support for Teams and UCaaS-related issues.
• Collaborate with IT, security, and business units to ensure seamless communication and collaboration.
• Conduct training sessions and workshops to enhance user adoption and proficiency.
• Stay updated with the latest features, updates, and best practices for Microsoft Teams and UCaaS.
• Good to have experience in AudioCodes, Ribbon SBC.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience with Microsoft Teams and UCaaS solutions.
• Strong understanding of communication and collaboration tools.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
Preferred Skills:
• Experience with other UCaaS platforms such as Zoom, Cisco Webex, or RingCentral.
• Knowledge of Azure Active Directory and Microsoft 365.
• Relevant certifications (e.g., Microsoft Certified: Teams Administrator Associate).