Title:  Technical Specialist-App Development

Area(s) of responsibility

Role Responsibilities:

• Lead requirements’ definitions for complex projects and strategic initiatives.
• Identify and translate business needs into clear requirements.
• Create documentation including business use cases, process/data flows, traceability matrices, and report mock-ups.
• Plan, facilitate, and conduct requirements’ gathering sessions, meetings, and presentations.
• Lead review sessions for completed business/functional requirements with key business users.
• Cultivate strong professional relations within business units to understand business needs.
• Collaborate with development and testing teams to provide subject-matter expertise.
• Assist in troubleshooting and resolving issues with out-of-the-box functionality.
• Ensure future solutions are efficient and effective across all business processes.
• Participate in the development and planning of User Acceptance Testing (UAT) activities, including test plans and scripts.
• Facilitate the UAT execution phase and work with the business lead and project manager to obtain UAT signoff.

Technical Qualifications:

• 3+ years of business analysis experience, including defining functional and reporting requirements and conducting user acceptance testing.
• Experience with Guidewire ClaimCenter systems.
• Detailed claims processing knowledge and experience.
• Experience with iterative and agile methodologies, and working knowledge of SDLC & PMLC processes.
• Proven experience with creating business process diagrams, data rules, business requirements, and functional requirements/user stories.
• Knowledge and experience in reviewing, re-engineering, or developing IT solutions for business process improvements/automation.
• Experience operating and interfacing with business management during walkthroughs, interviews, presentations, and negotiations.
• Proven track record for creating clear, concise deliverables reflecting a deep understanding of business needs and software functionality.

General Qualifications:

• Clear verbal and written communication skills.
• Experience using standard project and business tools (Microsoft Project, Excel, PowerPoint, Project, SharePoint, UI mock-up tools, etc.).
• Proficiency with process modeling tools (e.g., Visio).
• Experience with visualization tools is beneficial.
• Excellent problem-solving and analytical skills.
• Experience supervising small teams.
• Strong initiative with the ability to self-manage.
• Comfortable with ambiguity and able to work through challenges to complete objectives correctly.
• Team player who works well with technical and business resources.
• Ability to see tasks through to completion without significant guidance.
• Personal time-management skills and ability to meet individual/team deadlines.

Education Requirements:

• B.A. / B.S. Degree.
• Certified Business Analyst Professional (CBAP) is a plus but not required.