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Country/Region:  IN
Requisition ID:  30023
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - NOIDA- BIRLASOFT OFFICE

Title:  Technical Specialist-App Development

Description: 

Area(s) of responsibility

ROLE RESPONSIBILITIES
  • Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
  • Identify and troubleshoot application issues to maintain optimal system performance.
  • Ensure usability and functionality for all system end-users.
  • Conduct root cause analysis to determine the origin of issues.
  • Provide actionable recommendations for system improvements based on findings.
  • Provide support to workflows and provide expert knowledge on all workflow designs.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

Skills with M/O flag are part of Specialization

Programming/Software Development -PL3 (Functional)
Estimation & Scheduling -PL1 (Functional)
Team Management -PL1 (Functional)
Software Design -PL2 (Functional)
Software Configuration -PL3 (Functional)
Quality Assurance -PL1 (Functional)
Help the tribe -PL2 (Behavioural)
Stakeholder Relationship Management -PL1 (Functional)
Requirements Definition And Management -PL1 (Functional)
Think Holistically -PL2 (Behavioural)
Knowledge Management -PL2 (Functional)
Win the Customer -PL2 (Behavioural)
One Birlasoft -PL2 (Behavioural)
Results Matter -PL2 (Behavioural)
Get Future Ready -PL2 (Behavioural)
Test Execution -PL2 (Functional)
MS SQL - PL3 (Mandatory)
XML - PL3 (Mandatory)
REST API's - PL3 (Mandatory)
Java - PL3 (Mandatory)
Azure API Management - PL2 (Mandatory)
Mulesoft Flex Gateway - PL2 (Optional)
JBOSS - PL2 (Optional)
Boomi API Management - PL2 (Optional)
Apigee APIM - PL2 (Optional)
Azure Docker - PL2 (Optional)
Tomcat - PL2 (Optional)
.Net API - PL2 (Optional)
Kubernetes - PL2 (Optional)

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