Title:  Technical Specialist-App Development

Area(s) of responsibility

ROLE SUMMARY
Customer is seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center – administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+ years of business analysis experience in Commercial Property & Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration solutions.
ROLE RESPONSIBILITIES
•    Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
•    Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and provide root cause analysis with recommendations for improvements.
•    Provide support to workflows and provide expert knowledge on all workflow designs.
•    Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
•    Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
•    Build strong relationships within the business units and support functions to understand the business needs.
•    Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
•    Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
•    Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
•    Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
TECHNICAL QUALIFICATIONS
•    5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
•    Experience with GuideWire Policy Center is preferred.
•    Experience with integration to external systems.
•    Strong experience with policy administration solutions.
•    Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
•    Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
•    Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
•    Experience with visualization tools is beneficial.
•    Candidate has experience with troubleshooting system issues.
GENERAL QUALIFICATIONS
•    Strong verbal and written communication skills. 
•    Excellent problem-solving and analytical skills. 
•    Strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done. 
•    Team player who works well with technical and business resources. 
•    Must be able to see tasks through to completion without significant guidance. 
•    Personal time management skills and ability to meet individual and team deadlines.
•    Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.
•    Experience with SharePoint, UI mockup tool.
EDUCATION REQUIREMENTS
•    B.A / B.S degree
•    Certified Business Analyst Professional (CBAP) is a plus but not required.