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Country/Region:  IN
Requisition ID:  21738
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - NOIDA- BIRLASOFT OFFICE

Title:  Technical Specialist-Cloud & Infra Engg

Description: 

Area(s) of responsibility

JOB DESCRIPTION - EUC (MDM)
Location                       - Noida (Preferred), Bangalore, Hyderabad, Pune
Window of Support     - 4:30 PM to 1:30 AM IST or 5:30 PM IST to 2:30 AM IST

Job Description
We are looking for an MDM support specialist to cater to the requirements of our clients. He/She will be responsible for managing end user devices, leveraging Microsoft Intune & SCCM, a service that focuses on mobile device management (MDM) that includes Windows Laptops, Android & iOS devices. Should have good understanding of Device & Application management, Software deployment, Policy enforcement & troubleshooting tier2 & tier3 issues on intune & SCCM. Should have a problem-solving attitude along with the ability to give clear technical instructions. Very good knowledge of intune, SCCM & Change Management process. Customer-oriented attitude.

Requirement
•    End to End Knowledge in Intune/Endpoint Manager Admin Centre Console.
•    End to End knowledge in Intune on Device Enrollment, App Protection Policy, App Proxy.
•    Good knowledge of Intune – Windows autopilot configuration & associated troubleshooting.
•    Knowledge in Samsung Knox (KME), Apple Business Manager.
•    Exposure in Windows Autopilot and Intune update rings.
•    Knowledge in Certificates – Root & Issuing CA’s and SCEP/NDES.
•    Extensive knowledge in MAM and Application Packaging in Intune.
•    Knowledge in Intune Connector.
•    Good Exposure in AirWatch.
•    Knowledge on Tunnel Configuration and Cloud Connectors in AirWatch.
•    SCCM Imaging - Experience on OSD, Task Sequence, PXE Boot Image.
•    SCCM Patching - Extensive knowledge in Automatic Deployment Rule (ADR), Third Party Patching (Patch Connect Plus), Office Patching.
•    Intune Application Packaging - Knowledge on PowerShell scripting (Advanced Installer tool knowledge will add value). Knowledge on Win32 app packaging & troubleshooting. 
•    Understanding of Operating System, especially Windows 10 & 11, Android, iOS/iPadOS & Mac OS.
•    Good Knowledge in Group Policy and GPO settings.
•    Exposure in Provisioning of Azure Virtual Desktops and Azure VM’s.
•    Troubleshooting skills to support end users.
•    Excellent written and oral communication skills.


Nice to have:
•    Understanding in Service Now Ticketing Tool.
•    Knowledge on Incident management and Change management.
•    Excellent teamwork skills balanced with ability to work alone.

Certifications – MD102 - Microsoft Certified: Endpoint Administrator Associate, ITIL

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