Title:  Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

•            Managing O365 services end to end 
•            Microsoft Exchange 2016 or latest (on -premise) and Hybrid environment
•            Skype for business (on-premise) and Hybrid environment
•            Should have knowledge of administering and supporting an enterprise-level Microsoft Exchange infrastructure
•            AD connect and ADFS server
•            Manage and Monitor Azure Cloud environment
•            Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
•            Ensuring the operational health of the O365 online /on premise environment including security, availability, performance, interoperability and reliability
•            Define and document best practices and support procedures
•            Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
•            Interact with customers and staff at the technical level, as required.
•            Design, install and configure internal and customer facing servers
•            Knowledge of basic Vmware administration 
•            Facilitating training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
•            Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports etc
•            Scheduled /Unscheduled reporting on various parameters in O365 
•            Mentor / cross train team members on existing and new technologies