Title: Technical Specialist-Cloud & Infra Engg
Area(s) of responsibility
- Managing O365 services end to end
- Microsoft Exchange 2016 or latest (on -premise) and Hybrid environment
- Skype for business (on-premise) and Hybrid environment
- Should have knowledge of administering and supporting an enterprise-level Microsoft Exchange infrastructure
- AD connect and ADFS server
- Manage and Monitor Azure Cloud environment
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
- Ensuring the operational health of the O365 online /on premise environment including security, availability, performance, interoperability and reliability
- Define and document best practices and support procedures
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
- Interact with customers and staff at the technical level, as required.
- Design, install and configure internal and customer facing servers
- Knowledge of basic Vmware administration
- Facilitating training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports etc
- Scheduled /Unscheduled reporting on various parameters in O365
- Mentor / cross train team members on existing and new technologies