Title: Technical Specialist-Cloud & Infra Engg
Area(s) of responsibility
About Us:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Job Summary:
The IT (Mac) Specialist will be responsible for supporting primarily Mac workstations & Laptops, performing software updates, Installation, imaging, setting up devices and more! Would be responsible for acting as the first line of technical support for our employees, as well as the go-to person for MAC OS related technical support.
Experience required- 4-6 years
Location - Noida/Pune/Bengaluru/Mumbai/Chennai
Mode - Hybrid
Notice Period - 0-15 Days
Job Description:
Mandatory Skills
• Should have worked as an engineer providing support Apple MAC devices for a minimum of 6+ years.
• Preferably an Apple Certified Support Professional (ACSP).
• Hands on working knowledge of jamf
• Should be proficient in installing, configuring & troubleshooting enterprise level software on the MAC device such as DLP, CASB, EDR, office 365, SCCM Client etc.
• Should understand Proxy, WPAD settings & SMB on a MAC device.
• Should be comfortable in utilizing shell & its utilities, such as Ping, Traceroute, telnet etc.
• Should be proficient in upgrading OS & its security patches, along with security patches related to third party applications.
• Should be proficient in installing Network/Local printers as well as shared drives.
• Should have good knowledge on Mac M1/Intel chip, file system, storage, encryption, networking concepts.