Country/Region:
IN
Requisition ID:
29374
Work Model:
Position Type:
Salary Range:
Location:
INDIA - NOIDA- BIRLASOFT OFFICE
Title: Technical Specialist-Cloud & Infra Engg
Description:
Area(s) of responsibility
JOB DESCRIPTION: Windows, AD and VMware professional
Job Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assists in analyzing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides onsite technical support to clients and provide field engineering services to clients
- Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
- Installation , Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.
- Managing data backup and recovery.
- Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion
- AD Domain controller migration 2008 to 2019.
- Managing Active Directory and Group Policies.
- Active Directory implementation and Administration.
- Active Directory Backup and Restoration.
- Experienced in DCPROMO process and configuring OU structure, Global Catalog server, directory services.
- DNS administrations and troubleshooting skill
- Working on Active Directory replication, GPOs and FSMO roles.
- Creating new group policies as per the Customer request,
- User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.