Title:  Technical Specialist-Cloud & Infra Engg

• Possess 3+ years of equivalent work experience.

• Skilled in engineering and administering O365 environments including Exchange Online, Outlook, Office, OneDrive, SharePoint Online, Azure, Scripting, Active Directory, Archiving Services.
• Proficient in scripting languages such as PowerShell, Python, with a focus on automation.
• Familiarity with Cisco-based Unified Communications and Collaboration technologies (i.e. WebEx).
• Adept at managing O365 users, licenses, and groups.
• Knowledgeable about security components specific to Azure Information Protection (AIP), Data Leakage Prevention (DLP), Advanced eDiscovery and Conditional Access capabilities.
• Exposure to other infrastructure areas including Active Directory, VMware, Storage, Backup & Recovery, SQL Server, Azure Cloud Services, etc.

• Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
• Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources.
• Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, Azure Policy.
• Competent in using Powershell and C# to create runbooks in System Center Orchestrator.
• Experienced with Azure DevOps, assisting application/development teams in building CI/CD pipelines, configuring service connections, and managing self-hosted agents.
• Proficient in deploying Azure resources using IAC (ARM Templates, Bicep, Terraform).
• Capable of Configuring private endpoints/private DNS Zones at scale.
• Basic knowledge and understanding of version control systems, specifically Git and GitHub, for code collaboration and management.

GENERAL QUALIFICATIONS

• Excellent listening and questioning skills combined with the ability to interact confidently with clients to
• establish what the problem is and explain the solution.
• Hands-on experience in troubleshooting and problem management.
• Customer focused, with attention to detail.
• Willing to expand knowledge and experience. Committed to continuous learning.
• Strong experience in Microsoft Windows, including Active Directory.
• Strong experience in Microsoft Exchange 2016 or later and Office 365. Must be able to act as 3rd tier support for messaging related escalated issues.

EDUCATION REQUIREMENTS

• Bachelor’s Degree in Computer Science or related field preferred.
• Technical Certifications (Microsoft O365) are preferred.