Title:  Technical Specialist-Cloud & Infra Engg

• Provide tier 3 support and management to Webex environment.
• Engineer and implement Webex capabilities for the existing environment and for expansion.
• Operate with a focus on Webex calling, video devices, meetings and organizational settings which may include directory, security and automation.
• Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines.
• Actively participate in architecture reviews and strategic development activities.
• Proactively manage and keep the collaborations system operational.
• Identify new use cases, glean from various channels including trouble tickets and other end user interactions.
• Create and implement new capabilities to support increased overall productivity.

TECHNICAL QUALIFICATIONS

• 3+ years of equivalent work experience.
• Experience with engineering and administrating the Webex suite of products.
• Possess an intermediate level of IP networking knowledge.
• Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role.
• Experience implementing and administrating with Cisco video devices
• Experience working with Cisco cloud providers for telephony.
• Familiarity with analyzing usage of workspaces, devices, and calling.
• Experience working with the Webex app for laptops and mobile devices.
• Experience with new office / company integrations, able to identify requirements to implement in Webex.
• Familiar with Webex development and API.

GENERAL QUALIFICATIONS

• Experience with other UC platforms such as MSTeams and Zoom.
• Possess strong interpersonal skills to engage with users.
• Candidates have outstanding communication and documentation abilities.
• Candidates are resourceful and able to work independently.
• Strong knowledge and experience with Cisco.
• Hands-on experience in troubleshooting and problem management.
• Candidate is a cooperative team member.

EDUCATION REQUIREMENTS

• Bachelor’s degree in a relevant field preferred.
• Technical certifications (Cisco) are preferred.