Title:  Technical Specialist-GCP Data support engineer

Area(s) of responsibility

GCP Data support engineer:

Experince- 4+years

JD:

- Production Support (L1, L2) & Service Requests (L3: minor enhancement) for Data & Analytics solution in GCP

- Support coverage until 12:00 am IST, Weekend support in US hours

- Experience in GCP services such as BigQuery/SQL, Dataflow & Workflows

- Monitor, manage and optimize data load pipelines

- Create & follow SOPs for issue resolution

- Work closely with Build team for thorough understanding of all data integration pipelines, follow change management processes for enhancements in GCP

- Strong problem-solving and troubleshooting skills for Production issues

- Incident / Ticket management, tracking & resolution through identified ITSM tool

- Ensure adherence to SLAs for incident resolution

- Communicate effectively with stakeholders in case of issues, providing regular updates and ensuring transparency