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We are seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center – administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+ years of business analysis experience in Commercial Property & Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration solutions.
TECHNICAL QUALIFICATIONS
5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
Experience with GuideWire Policy Center is preferred.
Experience with integration to external systems.
Strong experience with policy administration solutions.
Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
Experience with visualization tools is beneficial.
Candidate has experience with troubleshooting system issues.
GENERAL QUALIFICATIONS
Possess strong verbal and written communication skills.
Possess excellent problem-solving and analytical skills.
Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
Team player who works well with technical and business resources.
Must be able to see tasks through to completion without significant guidance.
Possess Personal time management skills and ability to meet individual and team deadlines.
Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.
Experience with SharePoint, UI mockup tool.
EDUCATION REQUIREMENTS
B.A / B.S degree
Certified Business Analyst Professional (CBAP) is a plus but not required.
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