Title:  Technical Specialist-O365

Area(s) of responsibility

Key Responsibilities:

- Administer and support Microsoft 365 services including Exchange Online, OneDrive, and Teams.

- Provide Level 2/3 support for collaboration tools and resolve user issues.

- Slack Management

- Assist in the deployment and configuration of O365 applications.

- Monitor system performance and usage, ensuring optimal service delivery.

- Create and maintain technical documentation and user guides.

- Collaborate with cross-functional teams to implement new features and updates.

- Ensure compliance with security and governance policies.

- License management for Microsoft products.

- Security and compliance management for tenant.

- Archiving management for Mailbox.

- Microsoft forms creation and management. -O365 backup management via Spanning.

- Archiving/Backup/Retention management for O365 Mailboxes

- Transport Rules, administration of allow/block lists of domains and IPs.

- On call Support (Major Incidents (P1)/Critical escalations)

- Should be willing to work in shifts

Technical Skills:

- Proficient in Microsoft 365 services: Exchange Online, OneDrive for Business, Microsoft Teams.

- Experience with Microsoft 365 Admin Center and Security & Compliance Center.

- PowerShell scripting for automation and bulk operations will be an advantage

- Microsoft Forms, Planner, and Stream.

- Microsoft Teams policies, Teams lifecycle management.

- Basic understanding of Microsoft Intune for device management.

- Azure Active Directory (AAD) for identity and access management.

- Conditional Access and MFA policies.

- Familiarity with Microsoft Purview for data governance.