Country/Region:
IN
Requisition ID:
25878
Work Model:
Position Type:
Salary Range:
Location:
INDIA - BANGALORE-CLIENT SITE
Title: Operations Manager(ServiceNow/ BMC Remedy)
Description:
Area(s) of responsibility
Skills: Operations Manager(ServiceNow/ BMC Remedy)
Experience: 5-10 Years
Location Bangalore/ Chennai Only
Experience Required:
- 5-8 years experience in Operations Management, with strong leadership and organizational skills.
- Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
- Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
- Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
- Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.,
Must have technical skill:
- Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
- Operations experience in Payara on Linux
- Scripting and automation expertise for On Premise infrastructure.
- Infrastructure monitoring, alerting systems, and dashboards setup.
- Proficiency with Microsoft IIS and batch jobs.
- Experience with Oracle databases
- Reporting/Visualization tools like Tableau / Power BI.
- Basic experience with Python.
- Familiarity with cloud-based operations and DevOps practices.
- Experience with Java and GlassFish platform.