Title: Program Director
Long Description
Location : Edison, New Jersey
Job Type : Hybrid
II. Job Objective
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
• To bring insuranceindustry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI industry to deliver business value
• To work with leading BFSI clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
• Domain experience in P& Insurance.
• Preferred: Experience of working with US P&C Insurance clients.
III. Key Responsibility Areas
# Key Result Areas Activities
1 P&L Management • Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects
2 Sales & Client Management • Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution
3 Service Delivery and Project Management • Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
• Decide delivery account structure for all accounts under the vertical
• Responsible for the overall delivery of the vertical
• Ensure smooth operations delivery and in alignment with agreed targets
• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
• Drive change management with agility basis business needs
• Proven record of initiating, establishing & delivering large programs in FPP / T&M model
• Ensure vertical operating metrics are in line with target
Location : Edison, New Jersey
Job Type : Hybrid
II. Job Objective
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
• To bring insuranceindustry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI industry to deliver business value
• To work with leading BFSI clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
• Domain experience in P& Insurance.
• Preferred: Experience of working with US P&C Insurance clients.
III. Key Responsibility Areas
# Key Result Areas Activities
1 P&L Management • Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects
2 Sales & Client Management • Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution
3 Service Delivery and Project Management • Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
• Decide delivery account structure for all accounts under the vertical
• Responsible for the overall delivery of the vertical
• Ensure smooth operations delivery and in alignment with agreed targets
• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
• Drive change management with agility basis business needs
• Proven record of initiating, establishing & delivering large programs in FPP / T&M model
• Ensure vertical operating metrics are in line with target
Location : Edison, New Jersey
Job Type : Hybrid
II. Job Objective
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
• To bring insuranceindustry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI industry to deliver business value
• To work with leading BFSI clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
• Domain experience in P& Insurance.
• Preferred: Experience of working with US P&C Insurance clients.
III. Key Responsibility Areas
# Key Result Areas Activities
1 P&L Management • Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects
2 Sales & Client Management • Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution
3 Service Delivery and Project Management • Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
• Decide delivery account structure for all accounts under the vertical
• Responsible for the overall delivery of the vertical
• Ensure smooth operations delivery and in alignment with agreed targets
• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
• Drive change management with agility basis business needs
• Proven record of initiating, establishing & delivering large programs in FPP / T&M model
• Ensure vertical operating metrics are in line with target
Area(s) of responsibility
4 Performance Management • Excellent People Management skills with strong ability to lead & mentor the team
• Cascade vertical level goals to practice and account delivery teams
• Manage performance, rewards, careers and appraisals for teams
• Monitor overall vertical employee performance
5 Resource Management & Utilization • Own operating plans and identify overall resourcing and project staffing requirements along with RMG
• Bench management
• Periodically review overall people operating plan and utilization
6 Training & Knowledge management • Identify capability gaps and build capability for around program management, project management
• Identify and sign off training needs (internal/external) basis requirement
• Identify training opportunities for enhanced productivity basis industry practices
• Publish white-paper/articles
IV. Key Performance Indicators
Financial • Vertical P&L
• Revenue
• Gross Margin & Net contribution margin
• All aligned direct vertical costs
• EE and Change Requests target achievement and cross sell
Customer • CSAT/Customer feedback/NPS
Process • Vertical utilization (Project utilizations)
• Cost per employee, sub-contracting costs
• Attrition rate for accounts in Vertical
• Quality of Delivery (SLAs, KPIs)
• Organizational pyramid
• Job rotation of resources
Learning & Growth • VBU Attrition , high performer attrition
• VBU ESAT
• Diversity in L1 & L2 roles
• % of L1 and L2 positions successors identified
V. Stakeholder Interactions
Type of interaction Interaction with Roles Nature of interaction
Internal Within Team
Sub Vertical heads, Account Delivery Managers Project, delivery based interactions
Team interactions on a daily basis
Within Function/ BUs
Sales vertical leads, VBU project leads, PMO Client, Project based interactions on a daily, weekly or need based
Outside own function
CEO/COO, CDO, MD, VBU Delivery Heads, VBU Heads, Geo heads, Large Account teams, Corporate teams, Quality Delivery, solutions, growth based interactions on a weekly, daily, monthly basis
External Clients Interaction with CTO heads of current/prospective clients, auditors Negotiations, Liaison, Delivery Solution based interactions on a weekly/monthly/quarterly basis