Country/Region:
IN
Requisition ID:
29082
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Architect
Description:
Area(s) of responsibility
Mulesoft JD
- Integrations resource with 12+ years of Middleware Integration Experience, 8+ years in Mulesoft.
- Ensure adherence to integration best practices and security standards
- Implement Enhancements and minor changes without altering core architecture
- Provide technical leadership during escalations or complex issue triaging
- Tickets are triaged based on severity (P1–P4), with P1 and P2 requiring immediate attention and often 24x7 .
- Investigating and resolving issues across L1–L4 support levels
- Performing root cause analysis (RCA) for recurring or critical issues and recommending preventive actions
- Architects must ensure resolution within agreed SLAs and escalate to SMEs or project leads when needed
- Deployment of integrations on various environments (Manual / CI/CD)
- Track metrics like MTTR (Mean Time to Resolution), ticket aging, and breach rates to identify improvement areas
Ready to work in shift ( 3AM EST to 11AM EST)