Country/Region:
IN
Requisition ID:
27351
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Architect
Description:
Area(s) of responsibility
- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
- Experience in tracking work items and reporting the progress to different stakeholders
- Experience in handling escalations from within the team as well as project stakeholders
- Know how to conduct requirement gathering for ServiceNow implementation
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance