Country/Region:
IN
Requisition ID:
17509
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: BA CRM
Description:
• Require a strong CRM Consultant with 10+ years of CRM experience & should have worked as a Business analyst for at least 3 CRM implementations.• Must have driven Business discussions/workshops and should have worked on CRM functional design covering functionalities for sales, service, marketing, field service and PSA • Expertise in creating business requirements, user stories, functional design and high-level design documents.• Must have sound understanding on power platform capabilities and possibilities• Must have overall understanding on - Dynamics 365 platform, online and on-premise versions, upgrades and migrations, integration with other office products, multilingual and multi-currency functionality, mobile and handheld clients, outlook and outlook app capabilities and offline capabilities• Must have experience of co-ordination among different teams like business SMEs, Development, QA, etc.• Should have given Training to Business Users on functionality being rolled out • Should have deep understanding of multiple industry domains.• Must have strong communication skills and be comfortable in leasing with stakeholders independently• Ability to establish priorities, work independently and lead development of Dynamics CRM solution