Title:  Consultant-EA Functional

Area(s) of responsibility

Role - MS Dynamics 365 CRM Sales - Specialists for L1, L2, and L3 support.

Experience - 6 to 8 years

Technology - 

• Microsoft Dynamics 365 – Sales (CRM)
• Common Data Service/Dataverse
• Power Automate (Flow)
• Power Platform (Power Apps Portal, Canvas Apps)
• SSIS (Familiarity of Kingsway soft will be added advantage)
• Azure DevOps
• Visual Studio
• Well familiarized with Dynamics 365 SDK
• Backend: .NET Framework/C# Development
• Ability to write custom code/plug-ins
• FrontEnd:
• HTML 5, CCS 3, JavaScript, JQuery
• Dynamics 365 REST API/ODATA
• Azure Logic Apps
• Azure Functions
• Azure Service Bus

Tasks/Responsibilities

Notes:

1. Resources should be willing to travel to Sweden on 2 weeks to 2 months rotation.
2. Team will take over complete transition from an existing partner over to GITDC Pune.
3. All candidates will be interviewed by AL at multiple levels.
4. Self-organization and communication skills are critical for all individuals.
5. Resource mix should have a strong balance between seniority and junior high performers

Description of Work:

Initial responsibility covers providing service and support to sites that are live with OneCRM. This includes:

• Incident Management and Problem Management
  • 1st and 2nd line support initially, eventually 3rd line. Entails diagnosis, escalation, investigation, and resolution of incoming tickets from end users
  • Identify, investigate, report and document problems
• Business Support and - User guidance
  • Support users in questions related to the business functionality
• Performance & Quality Management (including testing and documentation)
  • Act proactively to secure performance and high availability by utilizing various tools, including monitoring integrations services, assess messages in Microsoft Message Centre
• Change Management