Title:  D365 CRM Func Lead Consultant - Enterprise Apps

Area(s) of responsibility

A D365 CRM Senior Technical Lead with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service/Field Service and Marketing) and integration.

Key skills required:

• Minimum 10+ years of CRM Configuration & Customization experience is must.
• Must have done worked on large transformation programs in onshore offshore delivery model
• Must have worked on client facing engagements
• Must have done at least one end to end implementation with integration
• Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
• Experience in agile delivery and deployment, continuous integration and build processes
• Strong analytical and problem solving skills; ability to work creatively in problem solving environment

• Knowledge of ERP System like Oracle JDE, Omega, OCPQ would be added advantage
• Excellent written and verbal communication skills
• BE/B.Tech./MCA/MBA with a sound industry experience

Client responsibilities:

• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM
• Deep knowledge of configuring and customizing CRM application
• Develop CRM Application using .NET Plugins extensions
• Ensuring that design is in line with the business requirements

• Leading effective communication, delivery with end stakeholders & clients

People responsibilities:

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

Preferred skills:

• CRM Configuration & Customization (Plugins/Workflows/Power Platform etc)
• D365 CRM Certified