Country/Region:  IN
Requisition ID:  13717
Work Model: 
Position Type: 
Salary Range: 

Title:  EBS Project Manager


About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job:

As an EBS Program Manager, you will Lead and manage several full lifecycle implementation/ support/upgrade projects using leading practices, methods, frameworks, standards and maturity models (e.g., Oracle AIM/CDM, Agile, RUP).

Lead large scale planning, execution of large/complex multi-million dollar projects, or subsections of multi-year large/complex programs (e.g. Custom Application Development initiatives, ERP (Oracle).

 Title: EBS Program Manager

Location: Pune/Mumbai/Bangalore/Noida

Educational Background : Masters/Professional Degree

Key Responsibilities :

  • Managing EBS support project
  • Ensuring the SLAs(Response and resolution) are met
  • Keeping the track of KPIs like RCA, Value adds, Ticket reduction and automation.
  • Managing and motivating teams
  • Keeping track of the Team Productivity and ensuring productivity increase year on year.
  • Managinging shifts and rostering.
  • Team mentoring
  • Someone with good communication and leadership skills, that work with cross-functional teams and foster effect collaboration. Also someone that can be the point-of-contact for external as well as internal communications.
  • Ability to ensure deliverables meet the quality expectations 
  • Project management and software support/development/implementation experience is desired.

Skills Required: Min 15+ years of relevant experience required.

Additional Requirements :

  • Excellent People Management skills with strong ability to lead & mentor the team
  • Knowledge of Global IT systems and infrastructure
  • Client facing experience.
  • In-depth knowledge of domain Industry and business environment
  • Analytical and problem-solving capabilities