Country/Region:
IN
Requisition ID:
19783
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: IT Platform Support
Description:
Area(s) of responsibility
IT Platform Support (L2 support)
Experience: 7+ years
- Install OS patches, fix vulnerabilities.
- Request server, backup and database (MS SQL Server, Oracle, PostgreSQL, MongoDB) according to the applications requirements
- Setup all software and hardware assets in the CMDB of BMC
- Request and setup of certificates
- Request or installation of patches.
- Define & setup access and permission and request AD groups for Authentication
- Restore, increase CPU and RAM on the self-Service Porta
- Identify the firewall needs of an application and request Firewall rulesets.
- If it is reasonable for globally installed apps, define and request global FW policies for these FW rulesets.
- Take the L2 tickets from Help Desk, fix the issue or define which L3 support needs to be involved into the troubleshooting.
- Creation of Operational Manual for in scope applications, describing the duties of the different teams like server team, developers, database team and even the business etc.
- All aspects to run applications in a professional mode according to ITIL standard processes.
- Write standard operating procedures for extended support teams as well as end-user facing self-service support documents
- Support the operational readiness approval process by providing information about the used infrastructure.
Ticket handling, Incident solving and Root cause analysis and problem management