Country/Region:
IN
Requisition ID:
28734
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Program Manager- ServiceNow
Description:
Area(s) of responsibility
Skills: Program Manager- ServiceNow
Experience: 12+years
Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai
Job Description
- Project Initiation and Planning.
- Requirements gathering co-ordination
- Work with customer on dependencies resolution
- Work with vendors/incumbents for resolution of issues and risks
- Creation and maintenance of Project Plan
- Documentation covering planning, artefact’s, issue and risk register, reporting and technical documents
- Effective knowledge transfer to operations or RUN
- Lead a team of onsite as well as offshore resources
- Conversant with technology, especially ITSM, infrastructure and application management and monitoring
- Sharp focus on the scope and timely delivery.
- Identify risks and mitigation plans well in advance.
- Report daily, weekly and monthly as per project requirements.
- Deliver the project deliverables within budget and schedule
Skills:
- Must have strong communication and organizational skills
- Must be a certified Project Management Methodology (PMP/Prince2/Agile).
- Knowledge of ITIL framework
- Good functional/hands on knowledge on various ITSM/BSM tools
- Experience in dealing with people, process and technology issues within the project.
- Work with a team of diverse skill set and helping everyone work together for a common overall solution.
- Ability to deal effectively with changes in the project scope.
- Excellent verbal communication skills
- Excellent documentation skills for technical and process documentation
- Ability to lead a team, work independently and report to senior program managers.
- Must be able to take initiative in the interest of company and its customers.
- Good communication/ good attitude, commitment and dedication.