Country/Region:
IN
Requisition ID:
27053
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Project Lead-Cloud & Infra Engg
Description:
Area(s) of responsibility
Experience: 10-13 Years
Key Responsibilities:
Platform & Integration Management
- Set up and manage automation platforms including Digital Store, SSO, and JIRA/ServiceNow integrations.
- Ensure secure and scalable architecture for automation nodes across Windows/Linux environments.
Performance & Reporting
- Monitor automation impact on ticket volumes, resolution times, and service quality.
- Generate actionable insights and reports for stakeholders using Power BI and other analytics tools.
Required Skills & Qualifications:
- Proven experience in IT Automation and ITSM platforms (JIRA, ServiceNow).
- Hands-on expertise in RPA tools, Power Automate, Azure ADF, and Databricks.
- Strong understanding of incident management, change management, and problem resolution workflows.
- Experience with GenAI tools like Copilot for Power BI.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- ITILv4 Certification.
- Familiarity with tools like Slack, Office 365, Zoom, Five9, and SharePoint Online.
Skills with M/O flag are part of Specialization
Think Holistically -PL3 (Behavioural)
Requirements Definition And Management -PL3 (Functional)
Project Management -PL2 (Functional)
Win the Customer -PL3 (Behavioural)
System Administration - PL2 (Optional)
Estimation & Scheduling -PL3 (Functional)
Network Support - PL3 (Optional)
Stakeholder Relationship Management -PL3 (Functional)
Database Administration - PL2 (Optional)
Quality Assurance -PL3 (Functional)
Application Support - PL2 (Optional)
Incident Management -PL3 (Functional)
Service Level Management -PL3 (Functional)
IT Infrastructure -PL3 (Functional)
ServiceNow - ITSM - PL2 (Mandatory)
Team Management -PL3 (Functional)
Knowledge Management -PL3 (Functional)
Demand Management -PL2 (Functional)
One Birlasoft -PL3 (Behavioural)
Results Matter -PL3 (Behavioural)
Get Future Ready -PL3 (Behavioural)
Help the tribe -PL3 (Behavioural)