Country/Region:  IN
Requisition ID:  27053
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:  Project Lead-Cloud & Infra Engg

Description: 

Area(s) of responsibility

 

Experience: 10-13 Years

Key Responsibilities:

Platform & Integration Management

  • Set up and manage automation platforms including Digital Store, SSO, and JIRA/ServiceNow integrations.
  • Ensure secure and scalable architecture for automation nodes across Windows/Linux environments.

Performance & Reporting

  • Monitor automation impact on ticket volumes, resolution times, and service quality.
  • Generate actionable insights and reports for stakeholders using Power BI and other analytics tools.

Required Skills & Qualifications:

  • Proven experience in IT Automation and ITSM platforms (JIRA, ServiceNow).
  • Hands-on expertise in RPA tools, Power Automate, Azure ADF, and Databricks.
  • Strong understanding of incident management, change management, and problem resolution workflows.
  • Experience with GenAI tools like Copilot for Power BI.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ITILv4 Certification.
  • Familiarity with tools like Slack, Office 365, Zoom, Five9, and SharePoint Online.

 

 

 

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural)
Requirements Definition And Management -PL3 (Functional)
Project Management -PL2 (Functional)
Win the Customer -PL3 (Behavioural)
System Administration - PL2 (Optional)
Estimation & Scheduling -PL3 (Functional)
Network Support - PL3 (Optional)
Stakeholder Relationship Management -PL3 (Functional)
Database Administration - PL2 (Optional)
Quality Assurance -PL3 (Functional)
Application Support - PL2 (Optional)
Incident Management -PL3 (Functional)
Service Level Management -PL3 (Functional)
IT Infrastructure -PL3 (Functional)
ServiceNow - ITSM - PL2 (Mandatory)
Team Management -PL3 (Functional)
Knowledge Management -PL3 (Functional)
Demand Management -PL2 (Functional)
One Birlasoft -PL3 (Behavioural)
Results Matter -PL3 (Behavioural)
Get Future Ready -PL3 (Behavioural)
Help the tribe -PL3 (Behavioural)