Title:  Project Lead-Cloud & Infra Engg

Area(s) of responsibility

16 x 5 covering (12:30 am – 4:30 pm CDT) between the 2 engineers.

For P1 issues: On-call availability during off hours, including weekends.

The ideal candidate brings deep technical expertise, strong automation skills, and a working knowledge of ITSM best practices to ensure reliable service delivery and continuous improvement.

Key Responsibilities:

Endpoint & Device Management

• Design, deploy, and manage endpoint solutions using Microsoft Intune.
• Administer and secure Windows, macOS, iOS, and Android devices across corporate and BYOD environments.
• Implement and maintain:
• Device compliance policies
• Configuration profiles
• Application deployment and lifecycle management
• Endpoint security baselines

Identity & Access Integration

• Integrate endpoint management with Azure Active Directory and Okta for authentication, conditional access, and device trust.
• Support identity-driven access models, including:
• Conditional Access
• MFA enforcement
• Device-based access controls

Automation & Scripting

• Develop and maintain automation using PowerShell or Python to:
• Deploy configurations
• Remediate device issues
• Standardize scripts and processes for repeatable, scalable operations
• Build and support copilot connectors between varying data sources

Audit, Compliance & Governance Support

• Serve as the primary point of contact for endpoint and device-management-related audits, including Cyber Essentials and other internal or external security assessments.
• Partner with Security, Compliance, and Audit teams to provide evidence, technical validation, and remediation support related to endpoint controls, device compliance, identity integration, and security baselines.
• Ensure endpoint configurations, policies, and documentation align with required regulatory and security frameworks, and proactively address audit findings through continuous improvement and automation where possible

Platform & Cloud Operations

• Support and integrate with Azure services related to endpoint management and identity.
• Collaborate with Security and Infrastructure teams to align endpoint strategy with broader cloud and security architecture.

IT Service Management (ITSM)

• Operate within established ITSM processes (Incident, Request, Change, Problem).
• Provide Tier 2/3 support for endpoint-related incidents and escalations.
• Contribute to:
• Knowledge articles
• Runbooks
• Service documentation

Collaboration & Continuous Improvement

• Partner with Service Desk, Security, Identity, and Engineering teams.
• Evaluate new features, tools, and best practices related to endpoint management.
• Recommend improvements to security posture, user experience, and operational efficiency.