Title:  Project Manager

Area(s) of responsibility

Design, build and deploy business outcome driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards
•    Drives ITSM process definition, re-engineering, improvement and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key customer sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement
•    Identifying areas of ITSM process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
•    Managing and communicating ITSM process and business requirements ensuring that the proposed solutions meet the customer's expectations
•    Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team