Title:  Remote Desktop Support

Area(s) of responsibility

About Us: Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified
CKA Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. 

Responsibilities:

• Candidate must know English.
• Install, configure, and maintain computer systems, applications, and mobile devices.
• Manage and update the desktop environment, including patches, updates, and security measures.
• Develop and implement solutions to improve the end-user computing experience.
• Create and maintain documentation for systems, processes, and procedures.
• Train and assist users in utilizing computer equipment and software effectively.
• Collaborate with IT teams and vendors to resolve complex technical issues.
• Ensure compliance with company IT policies and security protocols.

• Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
• Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
• Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.
• Deploy software updates, patches, and security configurations across Mac devices.
• Provide technical support and training to end users for Mac systems and applications.
• Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows.

• Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity.
• Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems.
• Support onboarding and offboarding processes, including account setup and device deployment.
• Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution
• Assist in the implementation of new technologies and upgrades to enhance the end-user experience.
• Monitor system performance and provide recommendations for improvements.
• Knowledge of networking fundamentals, including VPN, firewalls etc
• Administer and monitor identity services, such as Active Directory, Azure AD, or other IAM platforms.
• Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management systems.
• Troubleshoot and resolve issues related to access control and user authentication.
• Familiarity with directory services (e.g., Active Directory, LDAP) and cloud-based identity solutions (e.g., Azure AD, AWS IAM).