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Country/Region:  IN
Requisition ID:  27799
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:  Remote Desktop Support

Description: 

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

 

  1. About the Job – Remote Desktop Support
  2. Job Title – Remote Desktop Support
  3. Location: Pune/Mumbai
  4. Educational Background – Any Graduate
  5. Key Responsibilities –

 

  • Install, configure, and maintain computer systems, applications, and mobile devices.
  • Candidate must know English.
  • Manage and update the desktop environment, including patches, updates, and security measures.
  • Develop and implement solutions to improve the end-user computing experience.
  • Create and maintain documentation for systems, processes, and procedures.
  • Train and assist users in utilizing computer equipment and software effectively.
  • Collaborate with IT teams and vendors to resolve complex technical issues.
  • Ensure compliance with company IT policies and security protocols.
  • Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
  • Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.

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