Title:  Remote Desktop Support

Area(s) of responsibility

Responsibilities:

• Candidate must know English.
• Install, configure, and maintain computer systems, applications, and mobile devices.
• Manage and update the desktop environment, including patches, updates, and security measures.
• Develop and implement solutions to improve the end-user computing experience.
• Create and maintain documentation for systems, processes, and procedures.
• Train and assist users in utilizing computer equipment and software effectively.
• Collaborate with IT teams and vendors to resolve complex technical issues.
• Ensure compliance with company IT policies and security protocols.

• Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
• Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
• Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.
• Deploy software updates, patches, and security configurations across Mac devices.
• Provide technical support and training to end users for Mac systems and applications.
• Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows.

• Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity.
• Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems.
• Support onboarding and offboarding processes, including account setup and device deployment.
• Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution
• Assist in the implementation of new technologies and upgrades to enhance the end-user experience.
• Monitor system performance and provide recommendations for improvements.
• Knowledge of networking fundamentals, including VPN, firewalls etc
• Administer and monitor identity services, such as Active Directory, Azure AD, or other IAM platforms.
• Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management systems.
• Troubleshoot and resolve issues related to access control and user authentication.
• Familiarity with directory services (e.g., Active Directory, LDAP) and cloud-based identity solutions (e.g., Azure AD, AWS IAM).