Title:  Remote Desktop support

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1.    About the Job – Ability to relate the product functionality to business processes, and thus offer implementation 
 advice to customers on how to meet their various business scenarios.
2.    Job Title – Remote Desktop support Engineer
3.    Location: Mumbai
4.    Educational Background – BE/Btech
5.    Key Responsibilities – 
5. Must Have Skills:

•    Candidate must know English. 
•    Install, configure, and maintain computer systems, applications, and mobile devices.
•    Manage and update the desktop environment, including patches, updates, and security measures.
•    Develop and implement solutions to improve the end-user computing experience.
•    Create and maintain documentation for systems, processes, and procedures.
•    Train and assist users in utilizing computer equipment and software effectively.
•    Collaborate with IT teams and vendors to resolve complex technical issues.
•    Ensure compliance with company IT policies and security protocols.
•    Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
•    Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
•    Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.
•    Deploy software updates, patches, and security configurations across Mac devices.
•    Provide technical support and training to end users for Mac systems and applications.
•    Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows.
•    Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
•    Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity.
•    Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems.
•    Support onboarding and offboarding processes, including account setup and device deployment.
•    Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution
•    Assist in the implementation of new technologies and upgrades to enhance the end-user experience.
•    Monitor system performance and provide recommendations for improvements.
•    Knowledge of networking fundamentals, including VPN, firewalls etc
•    Administer and monitor identity services, such as Active Directory, Azure AD, or other IAM platforms.
•    Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management systems.
•    Troubleshoot and resolve issues related to access control and user authentication.
•    Familiarity with directory services (e.g., Active Directory, LDAP) and cloud-based identity solutions (e.g., Azure AD, AWS IAM).