Title:  ServiceNow Lead

Area(s) of responsibility

Skills: ServiceNow Technical Lead 
Experience:8-12 Years                                                                                                 
Job Location: All Birlasoft Locations
Technical / Professional Experience Requirement: 8 years
•    Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.
•    Specialization in designing solutions on ServiceNow platform basis the customer need.
•    Specialization in providing scope, effort  estimates and suggesting development methodology for the required ServiceNow solutions.
•    Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.
•    Experience in ITSM, HRSD and Portal development and design.
•    Experience in tracking work items and reporting the progress to different stakeholders.
•    Experience in handling escalations from within the team as well as project stakeholders.
•    Know how to conduct requirement gathering for ServiceNow implementation.
•    Experience in designing Technical (LLD) Design Documents, Training Documents etc.
•    Experience in conducting Technical Reviews, End User Trainings.
•    Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
•    Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
•    Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. 
•    Expertise in setting up ServiceNow ITBM  – Project, Portfolio, Demand, Resource and Finance.
•    Expertise in designing ServiceNow Reports and setting up Performance Analytics .