Title: Solution Architect
JD for Voice Management:
- Minimum of 11 years of related IP telephony design / implementation experience in the following:
Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches
2) Minimum of 10 years’ experience in Unified Communications and collaboration concepts, products & technologies 3) Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging ,the H.32X and SIP suite of standards,IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging,directories, federation,etc.
3) Hands-on experience with the following Cisco products:
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpoints
4) Experience with medium to large enterprise organizations with multiple remote locations
5) Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities
6) Experience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime
7) Excellent verbal and written communication skills
8)Proficient in Microsoft Office
9) Cisco Certification such as CCNP, CCVP, or CCIE Voice
10) Experience designing and supporting global scale voice solutions
11) Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers
12) Knowledge of LAN/WAN technologies & QoS
13) Extensive experience with CUCM, dial plans, call features, media resources
14) Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures
Must Have- Strong Cisco Implementation experience