Title:  Specialist - Vector vCDM Support Engineer

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title / Position: Vector vCDM Support Engineer / Application Support Analyst
Experience: 4-6 years
Location: Bengaluru / Pune / Hybrid

Role Purpose
Provide L1/L2/L3 support for the Vector vCDM application by ensuring stable operations, resolving incidents and service requests, supporting user administration, licensing, upgrades, packaging, rollouts, and maintaining system availability. The role acts as the primary interface between business users, infrastructure teams, packaging teams, and Vector support. 
Key Responsibilities
Application Support
•    Provide day-to-day support for Vector vCDM application.
•    Analyze and resolve incidents, service requests, and problem tickets.
•    Monitor application health and ensure SLA compliance.
•    Coordinate with Vector product support for complex issues.
•    Perform root cause analysis and document resolutions. 
User & License Administration
•    Manage user accounts, roles, and permissions.
•    Support Vector vCDM licensing activities.
•    Monitor license utilization and availability.
•    Troubleshoot access-related issues. 
Installation & Deployment
•    Support vCDM client installations.
•    Assist package deployment and rollout activities.
•    Coordinate software packaging and deployment teams.
•    Validate successful deployment after rollout. 
Upgrade & Release Management
•    Support vCDM upgrades and service pack deployments.
•    Execute upgrade validation and pilot testing activities.
•    Coordinate release qualification and user acceptance validation.
•    Support production rollout activities. 
•    Maintain application support documentation.
Technical Skills (Mandatory)
•    Vector vCDM User & Administration
•    Windows Server Environment
•    Java/ Rest API
•    Application Support Processes
•    Incident and Problem Management
•    Software Deployment and Packaging
•    User & License Management
Preferred
•    SQL Database fundamentals
•    PowerShell scripting
•    ITIL Processes
•    Release and Change Management
•    Automotive Engineering Toolchain knowledge
Soft Skills
•    Customer communication
•    Stakeholder management
•    Analytical problem solving
•    Documentation skills
•    Team collaboration
•    Process-oriented mindset
Key Deliverables
•    Incident Resolution within SLA
•    User Administration & License Management
•    Successful Package Deployments
•    Upgrade Validation & Rollout Support
•    Knowledge Base Maintenance
•    Root Cause Analysis Documentation
•    Service Improvement Initiatives.