Title:  Sr Practice Director

Area(s) of responsibility

• Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers
• Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals
• Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY
• Generate customer advocacy by constantly delivering high quality products within timelines
• Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery
• Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met
• Drive Service Level management pre-empt and mitigate delivery risks
• Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
• Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure
• Improve and optimize the overall delivery process within budget
• Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
• Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews
• Effectively structure and drive SteerCo meetings

Measures Of Outcomes

• Revenue (Targets vs. Actuals)
• Profitability (Targets vs. Actuals)
• Digital Services Mix (Targets vs. Actuals)
• Services Penetration Mix (Targets vs. Actuals)
• Transformational Value delivered to client (as defined)
• Customer Satisfaction
• People Satisfaction