Title:  Sr Technical Lead-App Development

Area(s) of responsibility

Skills: ServiceNow Technical Developer 
Experience: 10-15 Years                                                                                                 
Job Location: All BSL Locations
Technical / Professional Experience Requirement: 10 years
•    Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
•    Specialization in designing solutions on ServiceNow platform basis the customer need
•    Specialization in providing scope, effort  estimates and suggesting development methodology for the required ServiceNow solutions
•    Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
•    Experience in ITSM, HRSD and Portal development and design
•    Experience in tracking work items and reporting the progress to different stakeholders
•    Experience in handling escalations from within the team as well as project stakeholders
•    Know how to conduct requirement gathering for ServiceNow implementation
•    Experience in designing Technical (LLD) Design Documents, Training Documents etc.
•    Experience in conducting Technical Reviews, End User Trainings
•    Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up