Country/Region:
IN
Requisition ID:
26924
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Subcontractor
Description:
Area(s) of responsibility
Skills: ServiceNow Configuration Manager
Experience: 6-10 years
Location: Pune Only
- Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
- Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
- Overseeing data governance, defining the structure of the configuration management system, and supervising mapping and discovery activities.
- Leading the tracking and managing of update sets for system changes across environments.
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
- Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform
- Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
- Develop clear and concise technical and process documentation.
- Facilitation of projects and deliverables across CMDB stakeholders.
- Mentoring and coaching of junior business analysts.
- Data management support for the hardware asset and software asset management teams.
- Serving as a Subject Matter Expert (SME) on the CMDB.