Title: Technical Lead-Cloud & Infra Engg
Responsibilities:
- Manage and support Office 365 services including Exchange Online, Teams, and OneDrive.
- Manage user accounts, permissions, and licenses in Azure and in on premise AD.
- Having knowledge of AADConnect and troubleshoot & resolve Directory synchronization issues.
- Strong powershell skills to build automation solutions for Exchange online and other o365 services.
- Manage Azure entra ID and Azure runbooks.
- Troubleshoot and resolve issues related to Office 365 services.
- Troubleshoot and resolve escalated Help desk issues related to O365.
- Having experience on O365 services tenant to tenant migration using tools like Bittitan, Sharegate etc.
- Plan and execute migrations, updates, and integrations with other systems.Should be aware of Azure app registrations andAzure SSO’s.
- Collaborate with other IT professionals to implement best practices.
- Develop and maintain documentation for Office 365 configurations and procedures.
- Stay updated with the latest Office 365 features and updates.
- Ensure data backup and recovery processes are in place and tested.
- Manage and configure Office 365 groups and distribution lists.
- Monitor and manage Office 365 service health and incident management.
- Implement and manage multi-factor authentication and other security measures.
- Coordinate with Microsoft support for issue resolution and service requests.
Skills: Exchange online/MSTeams/ AADConnect/Office365/AzureAD/Powershell