Title:  Technical Lead-Cloud & Infra Engg

About the Job –Job Title –JIRA Administrator
Location: Any BSL
Educational Background – Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.
Key Responsibilities – 7+ years of hands-on experience with Atlassian tools.Experience supporting enterprise scale Jira and Confluence environments.Strong understanding of Agile, ITSM, and delivery processes.Experience working with global, distributed teams
Skills Required – 
Activities: 
o    Administer and support Jira, Confluence, and Jira Service Management platforms
o    Design and maintain workflows, schemes, permissions, and configurations
o    Implement and maintain automation to reduce manual effort
o    Support incident, request, agile, and portfolio use cases
o    Build and maintain dashboards and reports for operational and management needs
o    Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
o    Ensure platform governance, documentation, and best practices
o    Provide L2/L3 support and collaborate with vendors and internal teams
o    Support Tech Operating Model, enabling transitions, migrations and support audit activities 
Key deliverables: 
o    Configured and optimized Jira and Confluence environments
o    Well documented workflows, templates, and standards
o    Automated rules and reduced manual operations
o    Dashboards and reports supporting decision‑making
o    Knowledge base and operational runbooks

NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English
Technical Skills
ITSM / service desk processes (incident, request, change, problem)
Agile delivery practices (Scrum / Kanban) support
Process mapping & workflow design (business → tooling translation)
Jira (Company-managed & Team-managed projects)
Confluence (Spaces, templates, permissions)
Jira Service Management
Workflow configuration & permissions
Automation for Jira
Dashboards, filters & JQL
Integrations (REST APIs, webhooks, third-party apps)
Marketplace app administration